What to do when something goes wrong
Oops! Did something go wrong with your card machine? We’ve got you!
Here’s a list of error codes that you may see when using your iKhokha card machine.
You can use these to easily identify a problem, fix it quickly and get on with the day-to-day running of your business.
Listed error codes:
00 – Approved or completed successfully
01 – Refer to card issuer
02 – Refer to card issuer, special condition
03 – Invalid merchant
04 – Pick-up card
05 – Do not honour
06 – Error
07 – Pick-up card, special condition
08 – Honour with identification
09 – Request in progress
10 – Approved, partial
11 – Approved, VIP
12 – Invalid transaction
13 – Invalid amount
14 – Invalid card number
15 – No such issuer
16 – Approved, update track 3
17 – Customer cancellation
18 – Customer dispute
19 – Re-enter transaction
20 – Invalid response
21 – No action taken
22 – Suspected malfunction
23 – Unacceptable transaction fee
24 – File update not supported
25 – Unable to locate record
26 – Duplicate record
27 – File update edit error
28 – File update file locked
30 – File update failed
31 – Bank not supported
32 – Completed partially
33 – Expired card, pick-up
34 – Suspected fraud, pick-up
35 – Contact acquirer, pick-up
36 – Restricted card, pick-up
37 – Call acquirer security, pick-up
38 – PIN tries exceeded, pick-up
39 – No credit account
40 – Function not supported
41 – Lost card
42 – No universal account
43 – Stolen card
44 – No investment account
51 – Not sufficient funds
52 – No check account
53 – No savings account
54 – Expired card
55 – Incorrect PIN
56 – No card record
57 – Transaction not permitted to cardholder
58 – Transaction not permitted on terminal
59 – Suspected fraud
60 – Contact acquirer
61 – Exceeds withdrawal limit
62 – Restricted card
63 – Security violation
64 – Original amount incorrect
65 – Exceeds withdrawal frequency
66 – Call acquirer security
67 – Hard capture
68 – Response received too late
75 – PIN tries exceeded
77 – Intervene, bank approval required
78 – Intervene, bank approval required for partial amount
90 – Cut-off in progress
91 – Issuer or switch inoperative
92 – Routing error
93 – Violation of law
94 – Duplicate transaction
95 – Reconcile error
96 – System malfunction
97 – Cancelled by Operator
98 – Exceeds cash limit
A0 = -ZZ Further Error codes pertaining to
*Note that we don’t receive an error code on Timeouts but do display that the transaction has timed out.
If you still can’t find a solution, contact iKhokha Support on 087 222 7000 or email support@ikhokha.com
